Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great location
Friendly staff
Noise from busy corner
Need for more thorough room cleaning
7.8/10
Very good
Rooms
7.2
Location
8.8
Service
8.3
Dining
7.2
Guest reviews
7.8/10
based on 10 reviews
8.5
8.5/10 based on 4041 reviews
Katherine
United Kingdom,
May
2024
8.2/10
The hotel is ideally situated between the old town and the train station, making it convenient for exploring both areas. The rooms are clean and well-equipped, though the soft beds might not be suitable for everyone. The service is incredibly helpful and friendly, especially accommodating special vehicle needs. The location is superb, with easy access to public transportation and key attractions. Dining options vary from fair to highly recommended, adding a bonus to the overall experience.
Rooms
8.0
The rooms were clean and comfortable, although the soft beds caused some discomfort.
Service
9.0
The service provided was very helpful and accommodating, making the stay pleasant.
Location
9.0
The hotel's location is excellent, right between the old town and the train station, with convenient access to tram routes.
Dining
7.0
Dining options varied from fair to highly recommended, with a mixture of traditional and European dishes.
Facilities
8.0
The hotel offers a range of facilities to enhance the stay, catering to various needs.
Paul
United States,
March
2024
8.0/10
My stay at the hotel was delightful. The rooms were clean and had everything I needed, but unfortunately, they smelt very badly of cigarette smoke. The staff were incredibly friendly and helpful. The location was absolutely fantastic, close to the train station and just a short walk to the Old Town. The dining experience was delicious, although I wished there was a bigger variety of options. Overall, a great stay with a few minor hiccups.
Rooms
7.0
The rooms, despite the cigarette smoke smell, were clean and had all the essentials like a kettle, hairdryer, and safe.
Service
8.0
The staff went above and beyond to assist us and were very friendly, although there were some loud conversations during certain times of the day.
Location
9.0
The location couldn't have been better, just a short walk to the Old Town and right next to the train station, making it super convenient for exploring the city.
Dining
8.0
The dining experience was wonderful with delicious options, though a bit more variety would have been nice.
Facilities
The hotel's facilities were great and had everything I needed during my stay.
Justin
United States,
February
2024
8.0/10
My stay at the hotel was quite pleasant overall. The rooms, although basic, provided comfort and a decent level of cleanliness, with a need for more thorough cleaning under and behind the furniture. The service was friendly and accommodating, making my experience enjoyable, yet some encounters with staff at the front desk were a bit unpleasant. The location was very convenient, especially for those arriving or leaving by train, however, the bustling noise from the nearby busy corner was a downside. The dining options were excellent, offering a variety of choices to suit different tastes.
Rooms
7.0
The rooms were basic but comfortable, with a need for more thorough cleaning under and behind the furniture.
Service
8.0
The service was friendly, cultured, and discreet overall, however, some interactions at the front desk were slightly unpleasant.
Location
8.0
The hotel's location was hard to beat, especially for train travelers, but the noise from the busy corner was a drawback.
Dining
9.0
The dining experience was excellent, offering a wide choice of food that suited different preferences.
Facilities
8.0
The hotel offered a variety of facilities to enhance the stay.
Great location
Noise from busy corner
Steve
United States,
January
2024
8.2/10
I thoroughly enjoyed my stay at the hotel. The rooms were old but clean, and I found them to be excellent overall, tastefully decorated with all the necessary amenities, including very comfortable beds. However, the brightness from the street lights outside the window could have been mitigated with blackout curtains.
Rooms
8.0
The rooms were clean and comfortable, though they could benefit from blackout curtains to reduce the brightness from the street lights outside.
Service
9.0
The staff was incredibly friendly and helpful, making check-in and parking hassle-free. Their service was wonderful throughout my stay.
Location
9.0
The hotel's location was fantastic, right beside the mall and train station, with a short walk across the park to the old town. It was efficient and convenient to reach various key areas in Krakow.
Dining
7.0
The dining experience was good, offering buffet-style meals with plenty of choices available. However, there were not enough tables to accommodate all guests simultaneously, making it a bit busy at times.
Facilities
8.0
The hotel facilities were satisfactory, providing everything needed for a comfortable stay.
Sam
United Kingdom,
November
2023
8.4/10
The hotel offers spacious rooms with large beds, TVs, and fantastic showers, although some noise from the street may be present. The service was a mix of helpful and friendly interactions alongside some disinterested and unwelcoming moments. The fantastic location is perfect for exploring the old town and is easily accessible from the train and bus stations. The dining experience was exceptional with a variety of delicious options. Overall, a great value for money stay with a blend of positive and negative aspects.
Rooms
8.0
The room was spacious with a large bed and a fantastic shower, although some noise from the street was noticeable.
Service
7.0
The service was a mix of helpful and friendly encounters, with some instances of disinterested and unwelcoming attitudes.
Location
9.0
The hotel's location is fantastic for exploring the old town, easily accessible from the train and bus stations.
Dining
9.0
The dining experience was outstanding with a wide selection of delicious food at reasonable prices.
Facilities
9.0
The facilities provided were excellent, enhancing the overall stay experience.
Ed
United States,
September
2023
8.2/10
The hotel has a great view in a great location near the old town and the railway station. The rooms were beautifully appointed and renovated, with gleaming hardwood floors and totally modern bathrooms, but it was quite loud due to being near a city-train station. The service was magnificent with friendly and helpful staff. The location was excellent with good public transport options, close to the center. The dining experience offered a mix of hot and cold buffet style but lacked choice for English guests.
Rooms
8.0
The rooms were beautifully appointed and renovated, with modern bathrooms and gleaming hardwood floors, but the noise from the nearby city-train station could be disruptive for light sleepers.
Service
9.0
The receptionists, porters, and restaurant staff were magnificent, friendly, kind, and accommodating. They were extremely helpful with requests.
Location
9.0
The hotel is excellently located near the old town and the railway station, offering good public-transport options and being a short walk from the center.
Dining
7.0
The dining experience offered a mix of hot and cold buffet style, always fresh and well-stocked. However, there could be more choices for English guests.
Facilities
8.0
The hotel offers a mix of facilities including housekeeping, airport shuttle, paid airport shuttle, and tours/ticket assistance.
friendly staff
noise
Alice
United Kingdom,
August
2023
7.6/10
Staying at this hotel was a mixed experience. The rooms overlooking the courtyard were good overall, despite some issues with dust and hair. The lack of A/C and the street light right by the window on the 2nd floor facing Krakow Glowny station were minor inconveniences. The service was exceptional, with extremely friendly and approachable staff who went out of their way to assist with non-hotel related problems. The location was superb, near key attractions and with easy access to transportation, although some noise from the tram tracks was noticeable. The dining experience was adequate with a decent selection, but nothing exceptional. Overall, a decent stay with some notable highlights and drawbacks.
Rooms
7.0
The rooms overlooking the courtyard were good, despite some dust and hair.
Service
9.0
The service was exceptional, with very friendly and approachable staff who provided great assistance beyond hotel-related matters.
Location
8.0
The hotel's location was superb, with easy access to main attractions and transportation options, although proximity to the tram tracks could be noisy.
Dining
6.0
The dining experience offered a decent selection but nothing exceptional.
Facilities
8.0
The hotel offered all essential facilities for a comfortable stay.
friendly staff
noise from tram tracks
Jonathan
United States,
May
2023
5.6/10
The hotel is situated along a noisy street with tram sounds even at midnight. The rooms consist of single beds pushed together, which led to an uncomfortable sleep experience due to the noise, old decor, bright light, and lack of cleanliness. However, the service was efficient and caring, arranging a garage for our motorbike, and the location was excellent for exploring Krakow's attractions. The dining experience was not ideal, with limited choices and layout issues. Despite the downsides, the hotel offers decent value for the money.
Rooms
5.0
The rooms were noisy, old, and not clean, affecting the overall stay negatively.
Service
7.0
The service was courteous and even helped arrange secure parking for our motorbike.
Location
9.0
The hotel's location was fabulous, allowing easy access to all of Krakow's tourist attractions.
Dining
5.0
The dining experience was subpar with limited choices and poor layout causing congestion.
Facilities
5.0
The facilities could be improved to enhance the overall guest experience.
Great Location
Noisy Rooms
Walter
United States,
May
2023
8.8/10
My stay at the hotel was fantastic! The deluxe room I stayed in was very spacious and stylish, perfect for a comfortable stay. The excellent breakfast buffet and the friendly staff added a great touch to my experience. The hotel is clean and located in a convenient spot, with easy access to the train station. The only downsides were the absence of slippers and a fridge in the room, and the location slightly off the main street.
Rooms
9.0
I absolutely loved my deluxe room; it was spacious and stylish, offering a fantastic living space. However, I wish it had come with slippers and a fridge. Despite that, the room was still exceptional.
Service
9.0
The staff were always efficient, helpful, and cheerful, making my stay even more delightful. They assisted us with everything from departure details to recommendations.
Location
9.0
The location couldn't have been better for exploring the city and accessing transport hubs. It was a short walk to the galleria train station, and the surroundings were quiet and picturesque, ideal for a peaceful stay.
Dining
8.0
The dining experience was great, with a cozy cafe setting. The cold meats served were a delicious choice, and I enjoyed being so close to the old town and public transport options.
Facilities
9.0
The hotel facilities were top-notch, providing everything I needed for a comfortable stay.
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